64 results found
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Further granular controls on DEX score profiles
Further granular control over DEX score profiles at the application event level. IE, in the case of app freezes, being able to isolate a particular type of freeze by either a variable or a string/regex match, without suppressing other freeze types for that application.
Either the ability to fine tune to this level, or add an exclusion feature (weigh these, exclude those) to the profile area.
In the Settings > Products > Employees > Profiles area, I see that I can add a profile and select an app and I can weigh for example crashes. This effects all crash behavior,…
3 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Dashboard Variable Defaults
I am making dashboards to compare two groupings of devices to show performance differences. To compare against the company by default I need to hardcode the second filter.
I want to be able to say by default you compare to the whole company, but you have the option to compare against any other named area instead of the whole company.
If dashboard variables can have the option to default to something this can be done. Currently I have to force the comparison to be the whole company or have 2 variables that the user needs to pick both each time.
2 votesYour feature idea that was submitted to us has made it onto our roadmap! We are planning on beginning development and will let you know when it's planned for release. Your feedback has been invaluable!
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Sort Device Group list
Sort Device Group list from A to Z, 0 to 9
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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security
An easier method for managing the permissions with "Security Policy" within ControlUp Configuration Console in case we want to increase the amount of Roles or make comparison between them.
This would be made possible if the following options would be available:- Export current ‘Security Policy’ permissions
- Import ‘Security Policy’ permissions
- Duplicate ‘Security Policy’ permissions
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Citrix HDX Audio Traffic Visibility
Audio quality is one of the most critical components of the end-user experience in Citrix environments. However, ControlUp On-Premise currently provides limited visibility into HDX Audio traffic and UDP-based audio quality metrics.
Proposed Enhancement: Enable session-level monitoring and troubleshooting for:
• HDX Audio transport protocol (UDP/TCP)
• Audio latency
• Jitter
• Packet loss
• Detection of UDP to TCP fallback events
• Built-in diagnostic script/action for audio traffic analysis0 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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ControlUp WorkFlows
We would like to see the feature where the ServiceNow Integration in ControlUp Workflows could get the CMDB data.
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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ControlUp Workflows
We would like to see the option to get the Service Now CMDB Data from the ServiceNow Integration available in ControlUp Workflows.
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Quick path to remote control for non IT users
Provide an alternate path straight to remote control for users who we do not wish to show metric data, and only use ControlUP for attended or unattended remote control of specific machines.
We have clinical users who want to monitor their own machines in various states, or be able to conduct studies remotely using a computer that must be in the room with a patient. We want to give them access to do this without confusing them with all the metrics and clicks to get to the remote control functionality.
Create an API path for custom solutions, a browser plugin…
1 voteYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Increase the amount of network latency tests configurable within DEX & add variable control
We currently have the default 8.8.8.8 (google dns) ping/trace route latency test configured within DEX for remote devices but would like to add additional tests for our regional Citrix gateways, however there is a hard limit of 3 locations and the setting is global.
We'd like to request the limit be increased, whilst we've no set preference a good number would be 10.
In addition, it would be much more user friendly for these tests to be configurable based on rulesets so that we can configure machines in New York to ping/trace route to the New York gateways (2-4x) and…
3 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Toggle to put audit logs in UTC
When using the audit API things are exported in UTC, yet when looking at the audit logs, it shows in local time zone. This is very frustrating when trying to validate data shown in different time zones and correlate them to activity per date.
I do not want to have to manually convert time zones to verify reports, nor do I want to distribute unverified reports.
1 voteYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Report flat hostname (not FQDN) for non-AD-joined Windows endpoints
On non-domain-joined Windows endpoints, the Edge DX agent reports
the hostname with the NetBIOS workgroup name appended as a suffix
(e.g. <hostname>.<workgroup>). This occurs even when the OS itself
is clean: Primary DNS Suffix empty, DhcpDomain unrelated, no GPO
appending a suffix. The agent appears to fall back to the workgroup
name when no AD domain is present, and the suffix is not limited to
the default "WORKGROUP" — any configured workgroup name is appended.Business impact
Third-party integrations that match assets by flat hostname —
Intune, Freshdesk, and similar ITSM / MDM platforms — cannot
correlate Edge DX devices…2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Allow file downloads greater than 100MB
File downloads via Edge DX remote control are limited to 100MB. This can be challenging when pulling some larger logging and debug files. Please increase this limit.
4 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Date functions in workflows
Would like to see additional functionality for Dates in workflows.
Date Comparisons, i.e. Greater than, Less than but with Date formats
Day of the Week, i.e. node to return day of the week and compare it today or another day to figure out what day the workflow is running on
Date Math, i.e. This day minus another day returns the number of days in between
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Allow option to select specific monitors to view with the Remote DX agent
Currently with Edge DX IT technicians can choose which specific monitor they'd like to view. With Remote DX technicians are forced to view a fully spanned view of all monitors and zoom into the monitor they want to focus on. This feature is typically finnicky hindering performance time for IT technicians using Remote DX.
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Shared Mailbox
Ability to use a Shared Mailbox address as a SendAs from Workflows. Today it seems you can only use the primary user account when you connect the Outlook integration in Workflows. Would really like to see the ability to Send As a Shared Mailbox that I have full access to.
1 voteYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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User Input delay in long-term analysis report "Session Activity"
User Input Delay is displayed in the real-time console. Unfortunately, this important metric is not included in the long-term analysis "Session Activity."
Since the metric is generally already recorded by the agent, it should only be selectable in the long-term analysis.
Background: User Input Delay is an extremely important metric for evaluating the end-user experience.
8 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Support RemoteDX for Igels on AVD
The RemoteDX plugin for Igels on AVD is missing. This is available for Citrix or Omnissa. Unfortunately, for AVD, it's still only available for Windows, Stratodesk, and Dell.
Since Igels are the most commonly used operating system, it would be great if you could also provide the important RemoteDX plugin for AVD.
3 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Invoke-CUMonitorUpdate - Fallback Validation for Non-Local Execution Contexts
The 'Invoke-CUMonitorUpdate' cmdlet works perfectly when run locally in an interactive PowerShell session, but consistently times out after ~5 minutes in remote or non-interactive execution contexts – even though the Monitor update completes successfully in the background.
Root cause: The WCF-over-Named-Pipes validation at the end fails due to Windows security restrictions for delegated "NETWORK USER" tokens.
Impact:
- Automation scenarios cannot reliably detect actual success
- False-positive error codes trigger unnecessary rollbacks/retries
- Current workaround: Ignore return code + add separate status checkProposed Solution:
Extend cmdlet logic with a remote-friendly validation path:
1. Primary: WCF Named Pipe (current behavior,…1 voteYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Create Alert in ControlUp DX for High Latency in Windows 365 Regions
Implement an alert in ControlUp DX that triggers when a defined percentage of users connecting to any Windows 365 region experience high latency.
ControlUp DX to monitor latency across Windows 365 regions and alert when a threshold percentage of users experience high latency.
Acceptance Criteria:
Threshold Configuration:
Ability to define the latency threshold (e.g., >200ms).
Ability to set the percentage of impacted users (e.g., 10%, 20%).
Alert Trigger:
Alert should trigger when the defined percentage of users in a region exceeds the latency threshold for a configurable duration (e.g., 5 minutes).
Notification:
Alert should send notifications via email and integrate…
2 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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Have scoutbees to retry faster after a failure to confirm system is down
Have scoutbees to retry faster after a failure to confirm system is down.
For example, my scout is configured to test every 15 minutes, but it happens that it failed twice in a row but without having the system down. So, If I configure an alert after 3 failed attempts, that mean if the system goes down for real, it will take at least 45-60 min before we know that the system is really down. That would be nice to be able to configure a faster trigger of the test when it failed. Like if it failed, have it retried…4 votesYour feedback is so important to us and we really appreciate your taking the time to send us a submission. We are are now reviewing the feature idea you submitted and are considering adding it to our product roadmap. We will continue to update you on the status of your submission.
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