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ControlUp UserVoice - Prospect Request Form

Welcome to the ControlUp UserVoice! Share your voice with our product team! We’re excited to develop this page to receive your ideas and feedback.

Here's How It Works

1.      Start typing an idea - we'll show you if a similar idea has already been submitted.

2.      Create new suggestions of ideas for our products.

3.      Vote for the suggestions that you’d most like to see added to our products.

4.      Add comments to other suggestions with your own perspective.

5.      Invite colleagues to suggest, comment, and vote on ideas.

6.      Watch for status updates to see if your idea is slated for an upcoming release.


ControlUp UserVoice - Prospect Request Form

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9 results found

  1. User Input Delay is displayed in the real-time console. Unfortunately, this important metric is not included in the long-term analysis "Session Activity."

    Since the metric is generally already recorded by the agent, it should only be selectable in the long-term analysis.

    Background: User Input Delay is an extremely important metric for evaluating the end-user experience.

    6 votes

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  2. Let's say you ran an action (script) but since there is no output, you don't know when it finished, if it finished successfully etc. That means that you won't know exactly when to tell the user to for example "try again". Aside from that there are Actions (script) I have created that it's only purpose is to provide on the fly information like browser plugins or space consumed in user profiles.

    The DEX component has device events and the VDI component has the popup window. The enrich plugin could leverage one of these two options to get the output.

    1 vote

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    0 comments  ·  DEX Platform  ·  Admin →
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  3. It would be really handy to be able to identify the sessions that are disconnected when we see a massive jump in disconnected sessions on the session count report. included in that would be the ability to have session data, time of disconnect, time of session re-connect, site/location/branch data available. It helps to troubleshoot if it's a server/network/link/complete sev 1 issue. The data is there if you drill into each users' individual session, you can see their timeline and when their session was active/idle/disconnected so being able to see that info across the user community would be a massive help.…

    2 votes

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  4. It would be really handy to be able to draw historical data of session disconnects for Citrix environments. So if there was a massive jump in disconnected sessions very suddenly, we can see the graph in Session Count report, but it would be good to know which sessions were affected so we can understand were all affected users on a particular Delivery Group or geographical site etc etc. It would also narrow down the Root Cause. If the system knows the sessions went disconnected, it would be handy to know which they were.

    2 votes

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  5. Back when we had Insights, we could save report that we had made, with the settings we had selected. Like what servers we wanted to look at, what applications we wanted data of etc.

    For instance a Machine Trends report, where x machines are predefined in it. So you can see that data you want faster, without having to customize the reports again. In larger organizations this will help speeding up the data of the reports that are most valuable to you, and not just the bare bone ones in DEX.

    3 votes

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  6. Add the option to filter devices by internal, not external IP address. We have thousands of users in-site, and they all report under one public IP address, but all of our operations are segregated by subnet. If we were able to filter devices by internal IP address, we could set device groups and filter by operation very easily

    1 vote

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    0 comments  ·  DEX Platform  ·  Admin →
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  7. Dashboard for monitoring the cluster hosts’ CPU metrics. Currently, it displays data for a maximum of 2 minutes, and we would like to extend this time frame to allow for more comprehensive analysis.

    3 votes

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  8. Add the option to see "System Sessions" in DEX like you do in the RealTime Console. If the web version is the future for troubleshooting issues, I need to be able to see "System Sessions"

    2 votes

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  9. In sections such as Devices\Reports and Scoutbees, only 10 results are displayed, even though the total number of results is a multiple of this amount. Users within Dex do not expect multiple pages, as only a fraction of the total results is shown, leading them to believe there are no more than 10 results. This expectation is logical, as other interfaces (outside of ControlUp) always display results to fill the screen, and only introduce pagination when there are more results than can be shown on a single page.
    Therefore, we kindly request that the number of results displayed be increased…

    1 vote

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    0 comments  ·  DEX Platform  ·  Admin →
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